Privacy Policy

Last Updated: 19 February 2025

Artisan Skills Academy Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or enrol in our courses.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for a course or programme
Submit an enquiry through our contact form
Subscribe to our newsletter
Create an account on our marketplace
Communicate with us via email or phone

This information may include:

Name and contact details (email address, phone number, postal address)
Date of birth
Payment and billing information
Course preferences and educational background
Portfolio or work samples (if applicable)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Referring website
Pages viewed and time spent on pages
Date and time of visit

2. How We Use Your Information

We use the information we collect to:

Process course registrations and payments
Communicate with you about your course or enquiry
Send administrative information, updates, and confirmations
Provide customer support
Improve our website and services
Send marketing communications (with your consent)
Comply with legal obligations
Prevent fraud and enhance security

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Contract Performance: Processing necessary to fulfil our contract with you (course delivery)
Legitimate Interests: Processing necessary for our legitimate business interests (improving services, marketing)
Consent: Where you have given explicit consent (newsletter subscriptions)
Legal Obligation: Where required by law (tax records, safeguarding)

4. Data Sharing and Disclosure

We may share your information with:

Service Providers: Payment processors, email service providers, and hosting services
Legal Authorities: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Course records are retained for 7 years in accordance with UK educational standards.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data (subject to legal obligations)
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at hello@artisanskills.academy

7. Cookies

Our website uses cookies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Artisan Skills Academy Ltd
47 Redchurch Street
London E2 7DJ
United Kingdom
Email: hello@artisanskills.academy
Phone: +44 20 7946 8273

13. Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk